FAQ
Shipping:
Standard shipping takes around 3 to 9 business days to receive and we ship anywhere within the continental U.S. Shipping costs, along with options for expedited shipping, will be disclosed on the checkout page before placing your order. With orders that include embroidery, 2-5 businesses will be added on top of transit time.
All non-embroidery orders will be shipped within 1 business day.. *Transit days does not include weekends or holidays.
For international orders, we only ship to Canada. U.S. territories, such as Puerto Rico, U.S. Virgin Islands, American Samoa, The Northern Marianas Islands, and Guam will be considered international shipping.The standard shipping time for international shipping is anywhere between 2 to 3 weeks. Please be advised that custom duties, charges, and brokerage fees may apply when shipping internationally. UPS will collect duties at your door upon delivery. Please contact your local UPS for details on custom duty rates.
Hassle Free Returns
Return of a item is accepted in 30 days after the purchase. Returns of embroidered items, special-orders, final-sale items or other items damaged, used and/or laundered are not accepted. Outbound and return shipping are non-refundable. A restocking fee is not applied. Returns are available only for items shipped within the United States.
Cancelling/Adjusting Orders:
For cancelling or adjusting orders, please contact us at (949) 491-1212 or at [email protected] immediately. All cancellations will not be accepted after 12pm (Pacific Standard Time). Any adjustments must be made within 20 minutes of placing the order.
Once an order has been shipped out or in the process of being embroidered, it cannot be cancelled or adjusted.
Discounts and Promotions:
Unless listed on our website, any promotions or discounts are in no way affiliated with our company nor did we approve any offers. We update our website weekly, therefore if any promotions or discounts were to be offered, all information and disclosures will be included on turquazlinen.com.